How to Contact Discord? – Full Guide

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Written by: Alex Popa

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How to Contact Discord? – Full Guide

Do you need to contact Discord to report a problem or because you’re having issues with an error?

Perhaps you want to share some feedback on a newly-added feature?

You’ll need to contact Discord support to do all that.

This guide will teach you several ways you can contact Discord.

However, you may want to try the Help Center if you have an issue with Discord.

Try solving the problem yourself instead of contacting Discord Support because it may take longer to receive a reply.

How can I contact Discord?

Below, you’ll find several methods to contact Discord support:

  1. Submit a request
  2. Create a new post on Community Topics
  3. Email Discord
  4. Contact Discord on Twitter

Keep reading to find out more about contacting Discord support!

Related: How to Cancel Discord Nitro?
Related: How to Add Rules to Your Discord Server?
Related: How to Change Your Age on Discord?

How to Contact Discord? - Full Guide

When Should You Contact Discord?

You don’t have to have a good reason to contact Discord because they’re not going to penalize you either way.

However, if you’re having a problem with Discord or encountering an error, try to find out why that is.

Solving the issue yourself is usually quicker than contacting Discord Support.

If you contact them, they’ll send back a reply in a couple of days. The fastest they ever replied was 24 hours.

Before you try contacting Discord support, try their Help Center.

It’s full of helpful guides and solutions to most of the problems encountered with the app.

You can find the Help Center on Google by searching for “Discord Help Center.”

Click/tap on the first link that pops up, and then looks through your problem’s topics.

If this doesn’t solve your problem, you can only contact Discord support and hope they help you.

Below, you’ll find several methods to contact Discord support:

1. Submit a request

Submitting a request is one way to contact Discord and tell them about your problem.

If one of the features on Discord is bugging out or is otherwise causing you problems, then share this feedback with Discord.

They actively encourage users to do this to improve the app.

To share feedback on Discord, go to the Help Center first.

Submit a request
Submit a request

To get to the Discord Help Center, use Google.

Search for “Discord Help Center” and look at the first link.

“Discord Support,” the official Discord website, should be the first result.

Under it, you’ll see several in-website suggestions like “Submit a request,” “How do I email Discord,” and so on.

Tap on “Submit a request” to be redirected to the request page, where you can send a message to Discord support.

Submit a request
Submit a request

After you get to the main “Submit a request” page, you’ll see a question – “What can we help you with?”

Under that question, you’ll see a drop-down menu. Tap on it to reveal other options like “Help & Support,” “Hacked Account,” “Trust & Safety,” and more.

If you’re having problems with an error on the app, you need to select “Help & Support.”

If you select that, the main page will extend into a form you must complete.

Complete the form
Complete the form

The form will have multiple fields like “Email address,” “Type of question,” “Subject,” and “Description.”

Enter your email address in the first field and select one of the recommended questions.

In the “Subject” field, you can type in “Error” or “Problems with X feature.”

The “Description” field is where you need to explain your issue in as much detail as possible.

Tell them what you’re having problems with and what you want from them.

Lastly, the “Attachments” option lets you attach a picture of the error you encounter.

This will let Discord Support understand your issue better and solve it faster.

2. Create a new post on Community Topics

An alternative to sharing your feedback through the “Submit a request” form is creating a new post on the Community Topics on Discord.

This is where users ask questions and talk about Discord problems hoping to receive a solution.

Discord is very active on this forum and replies to many user questions.

To create a new post on the Community Topics, search for “Discord Community Topics” on Google.

Discord Community Topics
Discord Community Topics

After searching for “Discord Community Topics” on Google, you’ll get several results.

The first one should be from the official Discord website.

Tap on it to open it. Once you’re there, you’ll need to create a new topic.

You can’t do this from the Discord app, so you must do it within a browser.

However, it works both on a computer and a mobile device.

After you open the website, you’ll need to scroll down the options until you see the “New Post” button.

New Post
New Post

It’s at the bottom of the page after you get through all the recommended topics.

Above the “New Post” button is the “Didn’t find what you were looking for?” question.

It’s easy to find if you scroll down on the page.

Tap on the button. This will redirect you to another page where you’ll need to log in.

Sign in to Discord
Sign in to Discord

You should know that you need to create a separate account for the Discord Community Topics.

You can’t log in with the same account for the Discord app.

Trust us, we tried and failed. However, you can use the same email address for the Community account.

You can even use the same password as for the Discord app.

It does require you to sign up to the Discord community officially.

After that, get back to this page and enter your credentials.

After you log in, you’ll get redirected to the “New Post” page.

Submit new page
Submit new page

This is where you can create a new post on the Discord Community.

Please give it a title, post a few details, and select a topic.

In the “Details” box, describe your problem as detailed as possible.

Then, select a topic and tap on “Submit” to create the post.

It’ll appear on the Discord community where anyone can reply, including Discord support.

You should receive a solution in a couple of days.

3. Email Discord

Another method of contacting Discord is to email them. Their official email address is [email protected] or [email protected]

Either of these email addresses works, and will get you a reply from Discord support.

Open your email provide, create a new email, give it a subject, and describe your problem.

Ensure you send the email from the address associated with your Discord account.

Otherwise, they may not reply, thinking this is a hoax.

After you send them the email, you’ll need to wait several days before they reply.

This method isn’t any faster or slower than the others. You’ll still need to wait 24-48 hours before receiving a reply.

4. Contact Discord on Twitter

Another method of contacting Discord is on Twitter.

Discord has an official Twitter account where they interact with its users.

Most importantly, they’re very active on Twitter and will reply to user comments.

You can post a tweet on their official Twitter account and ask them something about the app.

Contact Discord on Twitter
Contact Discord on Twitter

Alternatively, you can send them a private message on Twitter and wait for a reply.

It’s not precisely where you can request assistance with a problem, but they won’t ignore you.

They often post about malfunctions with the Discord app on their Twitter page.

When the servers are down, they’ll post about it on Discord and reply to users’ requests for assistance with various known issues.

Conclusion

There are plenty of ways you can contact Discord.

Email them, create a community post, submit a request, or contact them on Twitter.

However, prepare to wait for 24-48 hours before receiving a reply.

None of these methods will get you a response fast enough.

Discord deals with numerous assistance requests daily, and you’ll be in a queue.

However, if you’re patient, Discord will reply and solve your issue.

FAQ

Does Discord have a live chat feature?

Unfortunately, no.

Discord doesn’t have live chat support, so you won’t be able to talk to anyone in real-time.

They have email support, and you can submit requests for Discord support.

The only thing that comes close to live support is their Twitter page.

They seem very active there and may reply faster than other channels.

If you send them a private message on Twitter, they may reply faster, but don’t count on it.

Many people send fake private messages on Twitter, learning to ignore them.

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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