3 Quick Ways to Contact TikTok

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Written by: Alex Popa


3 Quick Ways to Contact TikTok

Are you experiencing a problem with TikTok?

Did the TikTok algorithm find your content improper and ban your account?

In that case, you need to contact TikTok and ask for their help.

You could also browse the TikTok Help Center and look for quick info on your problem.

The Help Center has many predetermined topics, basic and advanced, with quick solutions.

If that doesn’t help, then you need to contact TikTok.

You can use three methods to contact TikTok:

  1. Report a problem on the app
  2. TikTok feedback form
  3. TikTok email

Related guide: How to Get Unbanned on TikTok Live
Related guide: How to Fix “Couldn’t upload video. The video was saved to your drafts” error on TikTok?
Related guide: 215 Amazing Usernames on TikTok

3 Quick Ways to Contact TikTok

Solutions Overview

To get in touch with TikTok, you can email them, report a problem through the TikTok app, or use the feedback form.

The fastest way to solve your problem is through the TikTok app.

Common problems include crashes, follower count issues, or general account problems.

They respond in a few days at most.

The feedback form is a better solution if you need to unban your account.

You can’t access the TikTok app if your account is banned.

The feedback form is online, not locked behind a logging screen.

You can also include a screenshot to help the TikTok team solve your issue faster.

Lastly, you can send an email to the TikTok email address with your problem.

Below, you’ll find a more detailed guide on these solutions!

1. Report a problem on the app – Fastest Method

To report a problem on the TikTok app, open the app and go to your profile.

Then, press on the three horizontal lines in the screen’s upper-right corner.

Screenshot of a TikTok page where someone can report a probem
Report a problem to TikTok

This will lead you to the Settings and Privacy page.

Scroll down until you see the “Report a problem” option under the “Support” header.

Tap on it to send a report to TikTok.

This will lead you to the main “Report a problem” page, with many suggested topics.

Search through the topics and narrow down your problem.

Go to “Videos and Sounds” to complain about videos and sounds.

Problems with your feed, share, and search functions can be reported in the “Feed/search/share” topic.

After selecting a topic, you’ll land on a new page where TikTok gives you a quick fix.

Image showing how a user can report a problem to TikTok
How to report a problem to TikTok

At the bottom, you’ll be asked if you solved your problem with a quick fix.

Press “No” if the quick fix didn’t work.

Pressing “Yes” won’t let you report the issue through the TikTok app.

TikTok's report a problem page listing out options for users to select
View after you have reported a problem

Pressing “No” will create another option named “Need more help.” Press it!

Here, you can explain your problem and make a report.

You can also attach pictures if you think it’ll help.

After explaining your issue, press “Report.”

TikTok's support page where users can write a message
Sending a message to TikTok via reporting a problem

You can find your report on the “Feedback and help” page.

That’s where TikTok will answer with a solution to your problem. Periodically check the status there.

2. TikTok Feedback Form – Fast Method

You can report a problem through the TikTok feedback form – here.

This interface lets you describe your problem in detail and attach pictures if needed.

You’ll need to enter your email address and username (optional).

Then, select a topic from the drop-down list, and describe your problem in the “How can we help?” field.

You can submit ten attachments (GIF, 7Z, BMP, TIF, RAR, JPEG, JPG, PNG, GZ, TAR, ZIP, TIFF).

When you’re finished, click on “Submit” and wait for a reply from TikTok.

You will receive a reply to the email you provided on the feedback form.

3. TikTok Email – Slow Method

Lastly, you can email TikTok to try and remedy your issue.

However, know that this method is slower than the other two. TikTok will reply slower to your query.

This method is also directed toward creators who want to discuss advertisements or business issues with TikTok.

While you can email TikTok with a common problem, it’s not recommended.

Below are the email addresses where you can contact TikTok.

General addresses:

Marketplace addresses:

When sending an email to TikTok, be specific and to the point.

TikTok receives thousands of emails daily, so make yours easy to read and understand.

After sending the email, it’s a waiting time. Wait until the company replies and solves your issue!

However, they will prioritize queries made by TikTok influencers.

You may have to wait for more if you’re not an influencer.

That’s why it’s faster to report your problem through the TikTok app or the feedback form.


TikTok isn’t any faster or slower than other social media platforms regarding customer support.

Even with a large support team, countless users send reports daily.

Fortunately, there are simple ways to contact TikTok with an issue and seek a solution.

The fastest method is to report a problem through the app.

If that doesn’t work, use the feedback form to describe your issue in more detail.

Lastly, send an email to TikTok to ask for advice.


Does TikTok respond to emails?

TikTok does respond to emails within a few hours but may get delayed due to increased traffic.

You’ll also get delayed if you send your query to a TikTok email address that doesn’t deal with your type of query.

Sending queries on issues that you can solve in the help center may also lead to a delay.

The same could happen if it’s a busy day and many users send emails to TikTok.

How do I fix my TikTok not working?

Is the TikTok app not working anymore, and you’re thinking of making a report to TikTok?

First, try a few solutions.

Clear your internet cache and see if that solves the problem.

Alternatively, restart your phone or reinstall the TikTok app.

Updating the TikTok app may also help with this problem. If you’re running an outdated version, TikTok may not work.

Check the TikTok app permissions in your phone settings.

If you don’t allow TikTok access to things you’re your microphone, camera, or storage, it won’t work properly.

Has TikTok recently restricted access to its app in your country?

If so, you won’t be able to use TikTok fully.

Why won’t my TikTok comments show up?

Many users report problems with TikTok comments now being posted.

A weak internet connection most likely causes this.

When you try to post a comment on TikTok, your internet connection needs to be stable.

Otherwise, the comment posting will stop midway, and the comments won’t appear.

Check your internet speed with an online speed test, or try reloading your page.

You can also try restarting the TikTok app by closing it and booting it up again.

The comments not showing up could be a temporary issue caused by a bug with the app.

Alternatively, you can check the TikTok server status.

When TikTok had server issues, the comments functionality was primarily affected.

Another reason why your comment may not show up is because of improper wording.

TikTok blocks certain wording on account of regulations on spam and offensive comments.

The automatic filter will reject any comments containing banned words or phrases.

Rewrite your comment, and then try to post it again!

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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