The “Couldn’t Refresh Feed” error on Instagram can appear for a variety of reasons, such as:
- Instagram is down
- Your internet speed is low
- The Instagram app is out of date
- The Instagram cache is full
- Your device’s time and date are wrong
- Instagram blocked your actions
- Low Instagram data limits
Wondering how you can get rid of it? It’s good that you asked. Below, I’ll show you exactly what to do, step-by-step (with screenshots) to fix this error. Keep reading!
1. Instagram Is Down
The most common reason for the “Couldn’t Refresh Feed” error is that Instagram’s servers are down.
All social media platforms go through this at some point, and Instagram is, sadly, not any different.
These outages are rare, but they do happen. Go to Down Detector (downdetector.com) or Instagram’s official Twitter account to make sure the servers aren’t down.
If the servers are down, the Down Detector graph will show thousands of reports in the same timeframe
The dotted line (in the picture above) is the baseline, and the peaks are actual cases of an outage. As you can see, when I last checked it, Instagram’s servers were most likely down.
If the servers are up but your problem persists, move on to the next point!
2. Your Internet Connection Is Slow
Another common reason for Instagram not refreshing is your slow internet speed. It can’t load Instagram correctly or fast enough.
You see, when you refresh the feed, the app downloads new photos, videos, or galleries for you to see.
But if your internet connection is bad, the download speed will be bad, and if it takes too long, Instagram will simply bug out.
Solution – get a better internet subscription.
Before you do that, though, you should test your internet speed (there are many tests online) and see if that’s the actual problem. Anything below 10mbps in download and upload speed is going to be a problem.
If you’re on your phone, you could try turning off tWiFi/Mobile Data and turning it back on to see if this fixes the issue.
To do this, swipe down from the top of the screen (to open the Quick Menu), and you should see multiple options.
Mobile data and Wi-Fi should be at the very top, in the top-left corner. But, depending on your phone, they may be placed differently.
Once you find them, switch between them and see how Instagram reacts. Better? If not, keep reading!
3. Outdated Instagram App
Sometimes, Instagram not refreshing is caused by an outdated Instagram app.
This can cause many performance issues, the “Couldn’t Refresh Feed” being one of the most common.
To solve this, you need to update Instagram from Google Play or the Play Store.
While at it, ensure you’ve allowed all permissions for Instagram.
Installing Instagram’s update may reset your permissions, so you’ll need to re-allow them to make sure everything works as intended.
To do this, go to your phone’s Settings and select Apps.
Then, select “Manage Apps” (or something similar that leads you to the app list). Once you’re there, search for Instagram and select it.
On the “App Info” page, look for the “App permissions” option and select it. Then, enable all the permissions and see if the error is still there.
It’s there, isn’t it? Welp, keep trying solutions then!
4. Instagram Cache Is Full
All apps have a cache folder, the place where the apps save information about your usage (photos, videos, preferences, and so on).
When that cache fills up, the apps may run slower or even bug out (potential errors). That’s why it’s better to clear the cache regularly to prevent these issues.
When Instagram cache files on your device are full, performance issues may arise.
To do this fast, switch to an Incognito panel on your PC or phone. This will automatically clear the cache files.
On a computer, use Ctrl+Shift+N to open a new Incognito Tab.
The Incognito Tab should be opened from the three-dot menu in the upper right corner of a mobile device.
Alternately, open the App Info page of the Instagram app (like you did before), and find the “Clear Cache” option. Select it and the cache will be cleared instantly.
5. Device’s Date and Time Are Wrong
The “Couldn’t refresh feed” error on Instagram may also appear if the device’s date and time are not in sync with the actual date and time.
When running in the background, Instagram’s functionality relies on real-time data to provide a pleasant (and proper) experience.
If the time and date are out of sync, conflicts will appear, such as the aforementioned error.
If you’re on a computer, right-click on your time/date icon in the bottom-right corner of the screen, and go to Adjust date/time.
In the new window, select “Set time automatically,” and you’re done.
If you’re on your phone, the process varies depending on your Operating System.
On an Android, go to Settings – Additional Settings – Date & Time.
Once you’re there, select “Automatic date & time,” and you’re done (check the pictures below)
You can also select “Automatic time zone” for extra safety.
On some Android systems, the Date & Time settings will be in the Settings Tab, not the Additional settings tab.
Go to Settings – General – Date & Time for iPhones, and select “Set Automatically.”
If this still doesn’t help with the “Couldn’t refresh feed” error, keep reading!
6. Instagram Blocked Your Actions
Instagram is known to block certain user actions, even without a good reason.
If you’re a new user and you’ve liked or commented on too many posts or you’ve followed many accounts in a short timeframe, Instagram may block you. Why? Because!
They’re blocking any “inauthentic” behavior, and this error is one of their punishments.
Alternatively, if you’re using a third-party app to follow, like, or comment automatically, Instagram will block you.
Generally, if the app isn’t linked to Instagram and is external, Instagram won’t like it.
To remove third-party apps on your Android, go to your Instagram profile, and click on the three horizontal dashes in the top-right corner.
Then, go to “Settings” (check the screenshot below).
Once you select “Settings“, you’ll be redirected to another page where you’ll have to select “Security“.
Tapping “Security” will take you to yet another page with several options. Look for the “Apps and websites” option and select it.
On the next page, select “Active” to see a list of all the active third-party apps. Remove them all to appease Instagram’s algorithm!
7. Low Instagram Data Limits
The Instagram app provides users with a data limit feature, where they can limit their data usage for a set period.
If you hit that limit, the app will restrict any upload or download of photos or videos on Instagram.
This includes any content from the feed (when the feed refreshes, it downloads fresh content for you to see).
To fix this, go to your Instagram profile, then select Settings from the three horizontal dashes in the top-right corner.
From there, go to “Settings” and then “Account.”
Once you’re there, select “Cellular Data Usage,” and increase the limit or disable the Data Saver completely.
If nothing works, then all you can do is contact Instagram support and hope they’re able to help you. Let me know in the comments below if this guide has helped you or if you require further assistance with something!
What happens if you clear the Instagram cache and data?
If you tried clearing the cache and data from an app, a message popped up saying it would delete all associated files and accounts.
However, that won’t delete your account and all content you posted.
Clearing the Instagram cache only removes your device’s temporary settings and preferences.
Clearing the cache is similar to a fresh install of the app.
You’ll be logged out of Instagram, lose permissions, notification settings, and so on.
However, your account and its content will remain intact. Your account isn’t hosted on the app itself but on the internet.
Clearing the cache also won’t uninstall any app updates you previously installed.
What can slow down your internet speed?
A slow internet speed can be caused by several factors, including malware, adware, and add-on programs running in the background.
Even the amount of memory your computer has will dictate how slow your internet speed is.
Run your antivirus to check for spyware and malware, as well.
You should occasionally defragment your disk and keep the hard drive empty above a quarter of its capacity.
So, if you have a 1TB HDD or SSD, don’t fill it up beyond the 250GB limit.
Going below 250GB will slow down your internet speed, among others.
Why is Instagram customer support unresponsive?
Instagram is notorious for its slow and unresponsive customer support.
This situation is common with most social media platforms, in general.
Days with high traffic will also see slower responsiveness from customer support.
The more daily user reports, the more work Instagram customer services have.
The fastest way to contact Instagram is through the app by making a report. Alternatively, use the feedback form online or send them an email.
Depending on their workload, they should respond in a couple of hours or days.
They should find a solution to the “Couldn’t refresh feed” issue if no fix works.