The Instagram music sticker is missing on your account because you’re using a business account, simple as that.
You’ll have to switch back to a personal account to be able to use the music sticker, and you can do that by:
- Going to your Profile on Instagram
- Tapping on Menu and select “Settings”
- Selecting “Account”
- Tapping on “Switch account type”
- Selecting “Switch to personal account”
You should have no problems following the steps above but in case you do, I’ve prepared a step-by-step guide to help you out. It’s right below, so keep reading!
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Why Is the Music Sticker Missing?
There are two potential causes for this:
- You switcher to your business account recently
- The feature isn’t available in your country
Both of these situations will stop you from using the Music Sticker.
Firstly, many of Instagram’s features aren’t available in all countries. The music sticker is the same.
Similarly, if you changed to a business account recently, you won’t find the music sticker because you don’t have access to it on a business account.
You’ll need to switch back to your personal account to find and use the Music Sticker.
After you switch back to your personal account, delete and reinstall the app, and then wait for three days.
This could be a bug from the app, so you need to make sure the glitch is removed before you try to find the sticker.
The feature will pop back within 3 days of switching your account to a personal one.
It’s not the most efficient method of recovering the Music Sticker, but you’re out of options, I’m afraid. It’s either this or never using the Music Sticker again.
Take a look below to see how you can do this:
1. Go to your Profile on Instagram
Begin by opening the Instagram app and selecting your profile picture in the bottom-right corner. Look at the screenshot above to locate the profile picture easier.
Doing this will redirect you to your profile page, which is where you’ll be able to access the app settings.
2. Tap on Menu and select “Settings”
Next, you should arrive on your profile page, like I said. Find the three-line icon in the top-right corner, tap it, and a menu should appear at the bottom of the page.
There’s a truckload of options here but you only need one – the first one, “Settings“. Select it and see what’s next:
3. Select “Account“
Getting to the “Settings” page is almost halfway through this guide. Once you’re here, look for the “Account” option (under the “Ads” option) and select it.
4. Tap on “Switch account type”
The “Account” settings, you’re finally here. Quick, scroll down to the very bottom and tap the “Switch account type” option. It’s colored in blue so you should find it easily.
5. Select “Switch to personal account”
Here we are – the menu at the bottom of the page will show two options. One to switch to your personal account and one to switch to your creator account.
Gently tap the “Switch to Personal Account” option so you don’t scare it off, and then proceed with my next instructions:
6. Confirm the switch
Instagram being Instagram, you’ll be asked to confirm the switch, while also receiving some information about what you’ll be missing once you switch to a personal account.
Uninstall And Reinstall Instagram
After you switch back to your personal account, you’ll need to uninstall and reinstall Instagram.
This will tell Instagram that you aren’t using your business account anymore.
You can either uninstall/reinstall the app or clear its cache. Both function the same.
All the memory data will be deleted, and Instagram won’t remember that you have a professional account.
To uninstall Instagram, hold-tap on its icon on your phone.
This will open a menu. Inside that menu, you should see a wheel icon (or something of the sort)
This works on Android phones just fine. After you hold-tap on the Instagram app in your app list, a menu should appear with several options.
Look for the wheel icon in the top-right corner of the screen.
Tap on it to open a new menu.
The new menu should have three options – “App info,” “Change icon,” and “Uninstall.”
Select “Uninstall” and proceed with the on-screen instructions to delete Instagram from your device.
Then, go to Google Apps or Play Store, find Instagram again and reinstall it.
Alternatively, instead of uninstalling Instagram, you can clear its cache if it’s easier for you.
Follow the same steps above, only that, instead of selecting “Uninstall,” tap on “App info.”
This will open a new window with several options and menus.
Look at the bottom of the screen for the “Clear data” button.
Tap on it to open a new menu. Your device will ask you what type of data you want to delete from Instagram.
Now, you can either delete all the data or just the cache (see below).
I recommend going with the “Clear cache” because you don’t need to delete everything. It’ll just create more inconvenient situations by erasing your login information. And you probably don’t want that, do you?
The cache files, on the other hand, are the “memories” Instagram has of your preferences and how you use the app.
Those memories also contain information about your professional account (like the fact that it exists).
If you delete the cache, Instagram will “forget” you ever had a professional account and that you switched to it previously.
After you select “Clear cache,” you’ll be asked to confirm your action (see picture below).
Tap on “Ok” to finalize the procedure and clear Instagram’s cache.
This should fix the Instagram music sticker missing problem. If it doesn’t, wait for a couple of days (2-3). Or more, depending on how much Instagram hates your guts.
When you switch to your account, Instagram may have a hard time resetting some of its features.
This problem is common with the Music Sticker out of all other features.
Instagram wouldn’t be what it is today without the option to add custom music to your stories.
Before the Music Sticker, you used a video editor to add music.
But the new Music Sticker makes the process much smoother and simpler. If only it worked. Which it doesn’t…
Either the feature isn’t available in your country, or you’re on your professional Instagram account.
The solutions above should have helped fix your problem, nonetheless. If you’re still having issues, leave a comment below and I’ll try my best to help you!
What if Music Sticker isn’t available in my country?
If that’s the case, you can only use a VPN to try and override the problem. Search for the availability of the Music Sticker on Google, and you’ll find that it’s only available in the US, UK, Australia, Sweden, France, Canada, New Zealand, and Germany.
This doesn’t cover all the countries on the globe, as you can see.
If you don’t live in any of these countries, the feature will be missing for you.
To fix it, download a free VPN and connect to a server in one of these countries.
ProtonVPN is a great solution because it’s free and easy to use.
Download it, open it, and connect to a US server. Open Instagram and try finding the Music Sticker.
This time, the sticker should be there on the second row of the stickers.
Can I contact Instagram customer support about this?
Yes, you can. If the Music Sticker is still missing after going through this guide and waiting 2-3 days, all you can do is contact Instagram support.
Some users managed to get their Music Sticker back after reinstalling Instagram or clearing its cache.
Others had to wait for the full 3 days before the feature reappeared.
You can contact customer support through the Instagram app if it doesn’t work for you.
Go to your profile, tap on the Menu icon, Settings, and then select Help.
From there, select “Report a problem” and finally “Something isn’t working.”
You’ll have the possibility to explain your issue and even attach a screenshot.