How to Fix “Sorry there was a problem with your request” on Instagram?

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Written by: Alex Popa

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How to Fix “Sorry there was a problem with your request” on Instagram?

Are you getting the “Sorry, there was a problem with your request” error on Instagram?

You’re not the only one. Many Instagram users have been having problems with this error ever since 2018.

Instagram hasn’t fixed it yet, and they’re not telling you how to fix it either.

The error appears and doesn’t let you do your thing on Instagram.

How to fix “Sorry there was a problem with your request” on Instagram?

There are two solutions for this error on Instagram:

  1. Switch between Wi-Fi and mobile data
  2. Go through the “Forgot password?” process on Instagram

This guide will teach you how to fix the “Sorry there was a problem with your request” on Instagram.

Keep reading to find out more!

Related guide: How to Disable Direct Messages on Instagram?
Related guide: How to Add Instagram Filters to Existing Photos?
Related guide: How to Delete a Linked Instagram Account?

How to Fix "Sorry there was a problem with your request" on Instagram?

Why Does the “Sorry there was a problem with your request” Error Appear?

The “Sorry, there was a problem with your request” error appears because Instagram has blocked your IP.

Either you received this error by mistake or logged in and off the app too quickly.

Doing things too quickly on Instagram may lead to this error at times.

They’re trying to identify and stop bots from flooding their platform.

If you act like a bot, the Instagram algorithm will flag you for bot behavior and send this error back.

This error is part of several mechanisms Instagram has developed to deal with bots.

Other such mechanisms are the shadow ban and the action ban.

However, in many cases, these mechanisms aren’t working properly and will mistakenly identify users as being bots.

How Can You Fix the “Sorry there was a problem with your request” Error?

There are two solutions for this error on Instagram:

  1. Switch between Wi-Fi and mobile data
  2. Go through the “Forgot password?” process on Instagram

Doing one of these things, or even both, will eliminate the “Sorry, there was a problem with your request” error on Instagram.

Switching between Wi-Fi and mobile data is simple enough, and you can do it quickly.

Follow the steps below to do it:

  • Swipe down from the top of your screen
Swipe down from the top of your screen
Swipe down from the top of your screen

No matter where you are on your phone, if you swipe down from the top of your screen, you’ll open a menu with several options.

Swipe down twice to fully open the menu and see all the options if needed.

Once you do that, look for the “Mobile data” and “Wi-Fi” options.

Mobile data
Mobile data

In our case, the third option is Wi-Fi, but the device is already connected to a Wi-Fi network, so the name of the choice is different.

If you’re currently on mobile data, switch it off and turn on Wi-Fi.

Do it vice-versa if you’re on mobile data.

Then, try opening Instagram and do what you tried to do before when the error appeared.

Does the error pop up again? If it does, then you should move on to the second solution.

  • Go through the “Forgot your password?” process.

To go through the “Forgot your password” process, you’ll need to log off from your Instagram account first.

You can do this by going to your profile, selecting “Menu,” and then tapping on “Settings.”

Go through the “Forgot your password?” process
Go through the “Forgot your password?” process.

Logging off from your Instagram account is as easy as going to your Settings and selecting “Log off.”

But to get to your settings, go to your profile, select Menu, and tap “Settings.”

This will open your Settings window.

Settings window
Settings window

Scroll down until you see the “Log out” button. It’s in blue and the last button in the Settings.

Click on it and select “Log out” to confirm your action.

This will redirect you to the log-in page, where you’ll need to tap on “Get help logging in” if you don’t have a “Forgot your password?” button.

Then, a new window will appear.

Get help logging in
Get help logging in

Instagram asks you to enter your username, email, or phone number to help you recover your password.

Enter anything you want from the three and tap on “Next.”

This will take you to another page where you can select a method to recover your account by resetting your password.

Access your account
Access your account

Either you receive an email with a confirmation code, you get a code to your phone, or you connect to Instagram with Facebook.

Please select the option that sends a code to your mobile phone because it’s more accessible.

This will take you to a final page where you must enter the confirmation code sent on your phone.

Enter the confirmation code
Enter the confirmation code

Instagram will send a 6-digit code to your mobile phone. You’ll need to enter it in this field and proceed.

This will let you completely change your password to eliminate the “Sorry there was a problem with your request on Instagram” error.

Alternatively, you can try logging off and logging in with Facebook. Some users said that this worked for them.

Conclusion

This error is annoying and has kept constantly appearing for several years.

Instagram doesn’t see it as an issue because it’s a way to stop bots from interfering with the platform.

However, it mistakenly flags other users as bots with false-positive results, and that’s a problem.

If you want to eliminate this error, try switching between your Wi-Fi and mobile data on your mobile device.

Alternatively, access your account through the “Forgot your password?” process.

The verification will tell the Instagram servers that you’re not a bot.

You can also choose to log in to Instagram via Facebook. Similarly, this will tell Instagram that you’re not a bot.

Bots don’t have Facebook accounts that they can use to access Instagram.

The error could appear because you’ve violated Instagram’s community guidelines, so refrain from doing that in the future.

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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