How to Fix Snapchat’s “Account Compromised” Error?

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Written by: Alex Popa


How to Fix Snapchat’s “Account Compromised” Error?

Has your Snapchat account been compromised?

The platform will notify you of this with an error message – “It looks like your account is compromised and has been locked for your safety.”

You’ll need to contact customer support to regain control of your social media account.

This guide will focus on teaching you how to retake control of a compromised Snapchat account.

How to regain a compromised Snapchat account:

  1. Go to Snapchat customer support
  2. Tap on “Contact Us”
  3. From the list, pick “I can’t access my account” and “I think my account was hacked.”
  4. Complete the form
  5. Enter your Snapchat username, email address, and phone number.
  6. Describe your problem in the “What information should we know?” field.
  7. Check your email inbox daily because, in 1-3 days, Snapchat should reply.

Below, you’ll find a detailed description of these steps to contact Snapchat customer support and report your problem!

Related guide: How to Fix “Oops! We could not find matching credentials” on Snapchat
Related guide: How to Delete a Sent Snap on Snapchat
Related guide: How to Change My Eyes Only Password on Snapchat

How to Fix Snapchat Account Compromised Error

How To Regain a Compromised Snapchat Account

Screenshot showing Snapchat's login page
Log in to Snapchat

The message says you must contact Snapchat customer support to fix the problem.

So, you’ll do just that.

The first thing you should do is search Snapchat Support on Google and tap on the first result.

Screenshot showing a Google search result after the term "Snapchat Support"
Contacting Snapchat support

This will take you to the official Snapchat support page.

Here, you should tap on Contact Us.

Image of Snapchat's support page.
Snapchat support page

There are many popular topics here, but you don’t need them.

You need to contact Snapchat directly.

After you tap on Contact Us, you’ll need to choose your specific problems.

Image of Snapchat's support page showing options to select when reporting an issue
Snapchat support issues

We’ve gone with “I can’t access my account and “I think my account was hacked.”

Finally, you’ll need to complete a form.

Submitting a support ticket to Snapchat
Submitting a support ticket to Snapchat

Enter your Snapchat username, email address, and phone number.

Describe your problem in the “What information should we know?” field.

You can say something like, “Hey, I can’t access my account because it says it’s compromised. I think it might have been hacked. Can you help me get it back? Thanks!”

Then, press Send at the bottom of the page.

Check your email inbox daily because, in 1-3 days, Snapchat should reply.

They’ll give you instructions on how to get your hacked Snapchat account back, even if it’s compromised.


Your Snapchat account may have been compromised, but it’s not a big problem.

Contact support, and they’ll help you get your hacked Snapchat account back.

Go to Snapchat Support – Contact Us – select the appropriate option and complete the form.

Please describe the specific error you’re encountering while logging in and ask them for assistance.

In a couple of days, they’ll respond to your email and instruct you on how to get the hacked Snapchat account back.


Are there other ways of getting a compromised Snapchat account back?

Yes, there.

You might want to change your password.

On your Snapchat log-in page, tap on Switch Account, then Forgot Your Password.

Follow the steps to change your password and see if the error keeps popping up.

Changing your password should solve the problem if your account is compromised.

The hackers can’t access your account now that you’ve changed your password.

But sometimes, this won’t work, and your account will still be compromised.

Other users recommend that you update your Snapchat app to the latest version.

You can try doing that and see if it solves your problem.

Why does my Snapchat say my account is compromised?

The official Snapchat support page says that a compromised account has been hacked.

Someone stole your credentials and now has access to your account.

Snapchat has likely identified several unauthorized logging attempts on your account.

That’s why it decided to lock it.

Alternatively, your account may start sending spam without your knowledge.

Or new contacts are being added to your list without you being aware.

Someone has access to your Snapchat account.

Use a strong password, never divulge your credentials, and use two-factor authentication.

This will secure your account against hackers!

Can someone hack my Snapchat by adding me?

Technically speaking, it’s not possible to be hacked if someone adds you to their friends.

You’ll need to click on links they send or open files they send to be hacked.

Accepting somebody else’s friend request is not risky at all.

But if you tell them your credentials in private or click on a compromised link from them, anything could happen.

So, be aware of strangers sending you links or files on Snapchat.

Could you not click on any of them?

Ignore them!

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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