Why Did Spotify Randomly Log Me Out?

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Written by: Alex Popa

Updated:

Why Did Spotify Randomly Log Me Out?

Are you encountering issues with Spotify? Because many people are in your situation. Spotify randomly logs them out with no explanation.

Then, you can’t even log in because the app doesn’t let you. This article will explain why that happens and how you can fix it.

In short, Spotify could randomly log you out because of the following reasons:

  1. A glitch with the password
  2. You’re logged on multiple devices
  3. Third-party apps are interfering with Spotify
  4. The Spotify app is outdated
  5. Spotify’s cache is full
  6. Your subscription has expired
  7. Spotify has server issues
  8. Your Spotify account has been hacked

Now, to get this out of the way, Spotify has had server issues in the past. So, I recommend checking the official Twitter account for Spotify and seeing if the app is down.

If it’s not down and no one is experiencing any issues, the problem might be on your end. In this case, you should follow the guide below.

Keep reading to see how you can stop Spotify from randomly logging you out!

Why Did Spotify Randomly Log Me Out?

Change Your Password

If there’s a problem with your password, either it’s glitching out, you entered it wrong too many times, or someone is trying to change it, there’s a simple solution.

Change your password yourself using your real credentials. Spotify will know it’s the real you trying to change the password.

Read below for a guide on changing your Spotify password on computers and mobile phones!

For Computers

If you’re using Spotify on your computer, then follow the steps below to change your password efficiently:

1. Click on your profile name in the top-right corner

Click on your profile name in the top-right corner
Click on your profile name in the top-right corner

The first thing you should do is open Spotify on your browser. Then, look in the top-right corner and find your profile name.

Click on it and follow the steps below!

2. Select “Account

Select "Account"
Select “Account

After you click on your profile name, a dropdown menu will appear with several options. Select “Account,” which is the first option on the list.

Then, continue with the guide.

3. Go to “Change Password” in the left-side menu

Go to "Change Password" in the left side menu
Go to “Change Password” in the left-side menu

After you select “Account,” a new window will open. Here, you can find all of Spotify’s settings for your account.

Look on the left-hand side panel for all the setting options. Find the “Change password” option and click on it.

4. Change your password and select “Set new password” at the bottom

Change your password and select "Set new password" at the bottom
Change your password and select “Set new password” at the bottom

You can change your new password on this page by entering the old one in the first field and the new one in the second field.

Repeat your new password in the third field, and then click on the green button “Set new password” in the bottom-right corner.

That’s it; this will change your Spotify password on your computer.

For Mobile Devices

Most people will be using Spotify on their mobile devices, so it’s only normal that I help mobile users change their passwords on this app.

Remember that you can’t change your Spotify password from the app. You’ll need to open Spotify on your browser to do that.

Follow the steps below to do that:

1. Hold-tap on the Spotify website on your phone

Hold-tap on the Spotify website on your phone
Hold-tap on the Spotify website on your phone

The first step is searching for Spotify on Google using any browser. Once you do that, find the official Spotify website and hold-tap on it.

That’s because if you open it directly, it will open with the Spotify app, and you can’t change your password from the app.

2. Select “Preview page

Select "Preview page"
Select “Preview page

Once you hold tap on the Spotify website, a window will appear. Find the “Preview page” option and select it.

This will open Spotify on your phone browser in a minimized version.

3. Tap on the three-dash icon on the right

Tap on the three-dash icon on the right
Tap on the three-dash icon on the right

After you open Spotify on your browser in a Preview format, tap on the three-dash icon in the top-right corner of the Spotify website.

4. Select “Log in

Select "Log in"
Select “Log in

After you tap on the three-dash icon on the Spotify website, you’ll be redirected to a new page. Select “Log in,” which is the first option on the list on this page.

5. Enter your credentials and select “Log in

Enter your credentials and select "Log in"
Enter your credentials and select “Log in

On this page, you’ll be asked for your Spotify credentials so that you can log into the website. Enter your credentials and select “Log in,” the green button at the bottom.

6. Tap on the gear icon in the top-right corner

Tap on the gear icon in the top-right corner
Tap on the gear icon in the top-right corner

Once you log into your Spotify account, the interface should look identical to your Spotify app. Tap the Gear icon in the top-right corner to open the Spotify options.

7. Select “View Account

Select "View Account"
Select “View Account

Once you tap on the Gear icon, you’ll open a menu with several options. Select “View Account” and continue with the guide.

8. Select “Edit Profile” at the bottom

Select "Edit Profile" at the bottom
Select “Edit Profile” at the bottom

Once you go to “View Account,” you’ll be taken to this page, where you can see your account overview, including your username, email address, date of birth, and country.

Under the “Country or region” field, you’ll see the “Edit profile” button. Tap on it.

9. Tap on the “Edit Profile” field at the top

Tap on the "Edit Profile" field at the top
Tap on the “Edit Profile” field at the top

On the “Edit Profile” page, you’ll see that you can modify your profile information, which I mentioned above.

However, you can’t change your password from here. To get to that step, tap on the “Edit Profile” field at the top of the page.

10. Select “Change Password

Select "Change Password"
Select “Change Password

After you tap on “Edit Profile,” a dropdown menu with several options to choose from—select “Change Password,” the fourth option on the list.

11. Change your password

Change your password
Change your password

This page allows you to change your Spotify password. Enter the new one, repeat it, and then tap on “Set new password” at the bottom of the page.

That’s it. You’ve now changed your Spotify password on mobile!

If this doesn’t solve your Spotify issue and you keep getting logged out, try other solutions!

Log Out from Other Devices on Spotify

Spotify could be logging you out because you’re logged on too many devices. To solve this, log out from all your devices.

On mobile, you can find this option on the “Account Overview” page (you can follow the steps above to get there).

You need to do this: hold-tap on the Spotify website on Google – select “Preview Page” – “Log in” – Gear icon – “View Account.”

That’s where you’ll find the option to log out of all your devices.

Tap on "Sign out everywhere"
Tap on “Sign out everywhere

The option is called “Sign out everywhere,” and the description clarifies what it does. It will sign you out from all devices.

You’ll need to relog back into Spotify on all your devices, but try not to use Spotify simultaneously on many devices.

This should solve your issue. If you keep getting logged out of Spotify, try other solutions!

Disable the Extensions on Your Computer Browser

Another cause of Spotify logging you out could be the extensions on your browser. They might be interfering with Spotify.

To disable them, follow the steps below:

1. Tap on the three-dot icon in the top-right corner

Tap on the three-dot icon in the top-right corner
Tap on the three-dot icon in the top-right corner

Open your internet browser on your computer and tap on the three-dot icon in the top-right corner, next to your profile picture.

This will open a window with several options. Hover over the “More tools” option and click on “Extensions” in the next window.

2. Disable all your extensions

Disable all your extensions
Disable all your extensions

The last step is disabling all your extensions. This page allows you to do just that. Under every extension, you’ll see a blue button (for active extensions) in the bottom-right corner.

Tap on that blue button to disable the extension. Please do this for the rest of your extensions, and that will disable them all.

Then, restart your browser and log back into Spotify. If you keep getting logged out, try another solution below!

Update Spotify on Your Mobile Phone

Sometimes, Spotify is outdated, and this may cause certain issues. Among them is the “logging out” problem that you’re having.

While it’s not a guarantee that this is the root of the issue, it’s worth a shot.

Follow the steps below to update Spotify on your phone:

1. Open the Google Play Store

Open the Google Play Store
Open the Google Play Store

The first step is opening your Google Play Store. You’ve used it a thousand times until now, so open it! It should be in your app list somewhere on your phone.

2. Look for “Spotify” in the Google Play Store

Look for "Spotify" in the Google Play Store
Look for “Spotify” in the Google Play Store

Once you open the Google Play Store, use the search bar at the top of the page to look for “Spotify.” Then, continue with the guide.

3. Update Spotify

Update Spotify
Update Spotify

Once you find Spotify, you should see the “Update” button on the right of the Spotify app name. If there’s no “Update” button and you see the “Open” button instead of it, you’re fine.

Spotify is up-to-date on your phone. So, you don’t have to update it. But if you see the “Update” button, tap on it.

This will update the Spotify app. If this still doesn’t solve your issue, try one of the other solutions below!

Clear the Spotify Cache on Your Phone

The Spotify app could log you out because the cache folder is full. If the cache folder becomes full, this might interfere with the proper functioning of the app.

Follow the steps below to clear the Spotify cache:

1. Open your phone settings

Open your phone settings
Open your phone settings

First off, open your phone settings through the Gear icon. You should find it in your app list or your background.

2. Select “Apps

Select "Apps"
Select “Apps

Once you open your phone settings, find the “Apps” option and tap on it. That’s where you’ll find the apps you installed on your phone.

3. Select “App Management

Select "App Management"
Select “App Management

Once you tap on the “Apps” option, you’ll open a new page with several options. Find the option named “App management” and select it.

Depending on your phone, this option could be named “App List” or something like that.

4. Find Spotify

Find Spotify
Find Spotify

You’ll see all the apps you installed on your phone in your app list. Use the search bar at the top to find Spotify and select it.

5. Select “Storage Usage

Select "Storage Usage"
Select “Storage Usage

Once you select Spotify, you’ll get to the “App List” page for the Spotify app. Find the “Storage usage” option on this page and select it.

Depending on your phone, you may find the “Clear data” button on this page. In many cases, it’s hidden behind the “Storage usage” option. In that case, select it.

6. Select “Clear cache

Select "Clear cache"
Select “Clear cache

On the “Storage usage” page, you’ll find the “Clear cache” button at the bottom, on the right. Tap on it.

This will clear the Spotify cache immediately. If Spotify still logs you out, try the other solutions on this list!

Renew Your Credit Card Details or Add More to Your Card

Another reason why Spotify could log you off constantly is that the subscription of Spotify can’t renew itself. Either you’ve recently renewed your credit card or don’t have money on your credit card.

To fix this, you should either renew your credit card details in your Spotify app or add money to your credit card.

You can do this within your Spotify app or the Spotify website. Go to “Profile.” That’s where you’ll find your subscription information.

Update it, and this should solve your issue immediately. If Spotify renews your subscription, it shouldn’t log you out again.

If it still does, another one of the solutions below may help you!

Check to See if Spotify’s Servers are Down

If Spotify’s servers are offline, then that’s why it keeps logging you out. The app isn’t working properly, so you also can’t remain logged in.

There have been times in the past when Spotify had server issues, and in most cases, they announced this on Twitter, on their official account.

You can use the Down Detector to see if there are any reported issues with Spotify. Go to Google and type in “Is Spotify down?“.

And then select the Down Detector link.

Click on the "Down Detector" link
Click on the “Down Detector” link

After you open the Down Detector website, you should see if Spotify is down or not. There’s a graph on the page that will show you the outages for the Spotify servers.

Spotify server outages
Spotify server outages

This graph will peak when there’s an outage on Spotify. In the image above, there was an outage eat 12:00 AM, but when I checked Down Detector, there was no outage.

And you can see this from the minimal and regular peaks. If the servers are down when you check Down Detector, you’ll see a peak to the very right, which indicates the current time.

Make Sure Your Spotify Account Wasn’t Hacked

Last but not least, your Spotify account may have been hacked. Someone could have gotten their hands on your credentials, and they’re using your account now.

Spotify has noticed something wrong, and it keeps logging you out. You should take this possibility into serious consideration.

I recommend changing your password and ensuring your email address remains attached to the account. If it’s not, you won’t be able to change your password.

The other person controls the account email, so they’ll know if you want to change the password. And either they can stop you, or they’ll know the new password when you change it.

If the email address to your Spotify account has been changed, I recommend contacting Spotify customer support and telling them about it.

They will want to verify your identity, and then they’ll help you regain access to your account.

Conclusion

To summarize, there are several reasons why Spotify may log you out of your account. Here’s why this might happen:

  • A glitch with the password
  • You’re logged on multiple devices
  • Third-party apps are interfering with Spotify
  • The Spotify app is outdated
  • Spotify’s cache is full
  • Your subscription has expired
  • Spotify has server issues
  • Your Spotify account has been hacked

If you follow the guide above, you should narrow down the cause of the problem and fix it. In many cases, it’s either the cache or the outdated app.

But you should go through the full list just in case. If you have any questions, feel free to comment below, and I’ll reply as soon as possible!

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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