Why Does TikTok Keep Resetting?

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Written by: Alex Popa


Why Does TikTok Keep Resetting?

Does your TikTok account keep resetting regularly, and you lose all your personalized settings? This usually happens because of a glitch or an update.

To solve it, you may need to:

  1. Restart your mobile device
  2. Uninstall and reinstall TikTok
  3. Clear the TikTok cache
  4. Uninstall some apps to clear some storage space
  5. Contact TikTok customer support

Remember that this is a temporary glitch. If you follow the solutions outlined in this article, all your TikTok settings will be recovered immediately.

If you don’t do anything, your TikTok account may remain in its default settings for a long time.

Keep reading to learn more about why TikTok keeps resetting and how you can solve this!

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Why Does TikTok Keep Resetting?

Why Does My TikTok Account Reset?

This issue is pretty common with TikTok. In most cases, we’re talking about a glitch, but there might be other factors at play:

  1. The TikTok servers are down
  2. Your phone storage is full
  3. Other apps may affect the performance of TikTok

TikTok experiences glitch quite often, judging by user complaints. While it’s uncommon that the app’s servers are down, this has happened in the past.

Another reason why your TikTok account has reset is that your phone storage is full. If TikTok’s cache is full, it can’t add other data so the app might glitch out.

If there’s not enough storage for TikTok to function correctly, it might reset. It’ll reset temporarily until you clear the cache. An overload of apps might also cause this on your phone.

In this case, you could try to uninstall some of the apps you’re not using. This will free up some storage space, solving the TikTok issue.

Keep reading to see how you can solve this!

Restart Your Mobile Device

This is the simplest way you can prevent TikTok from resetting. Reboot your phone by holding down the Power button.

The Power button should be on the right side of your mobile device, below the volume buttons. Hold it down for several seconds.

Select "Reboot"
Select “Reboot”

After you hold down the Power button, a menu like the one in the picture above should appear. You should select the “Reboot” button to restart your phone.

After the mobile device reboots, log in to TikTok and see if the problem persists. If your TikTok account is still reset, move to the next solution!

Uninstall and Reinstall TikTok

If rebooting your phone doesn’t solve the problem, you should uninstall and reinstall the app. This will “reset” it in a good way.

The glitch should be gone after you reinstall and log back into TikTok. If you don’t know how to uninstall and reinstall TikTok, follow the steps below:

1. Open the phone settings

Open the phone settings
Open the phone settings

To uninstall TikTok, you must find the app in your phone settings. First, look for the Gear icon on your phone. That’s where you’ll find your settings.

2. Select the “Apps” option

Select the "Apps" option
Select the “Apps” option

Once you open your phone settings, look for the “Apps” option and tap on it. That’s where you’ll find the TikTok app.

The option might be called “Applications” on your mobile device, depending on your OS.

3. Select “Manage Apps

Select "Manage Apps"
Select “Manage Apps”

Once you tap on “Apps,” you’ll be taken to another page where you must select “Manage Apps.” If this doesn’t apply in your case, skip to the next step.

4. Find TikTok and select it

Find TikTok and select it
Find TikTok and select it.

In the App List, you’ll need to find TikTok and select it. I recommend using the search bar at the top of the page to find TikTok easier.

If you don’t have a search bar, you’ll need to scroll down until you find TikTok. Select it and move to the next step!

5. Select “Uninstall

Select "Uninstall"
Select “Uninstall”

Once you select “TikTok,” you’ll land on the App Info page. This is where you can change the settings of the TikTok app.

You can also uninstall it by tapping on the “Uninstall” button at the bottom of the page. Once you do that, you’ll need to wait for several seconds until the app finishes uninstalling.

Then, open the Google Apps or Play Store to reinstall TikTok.

6. Reinstall TikTok from the Play Store

Reinstall TikTok from the Play Store
Reinstall TikTok from the Play Store

In the Play Store, you’ll find TikTok using the search bar at the top of the page. Once you find it, select it.

This will take you to the app page, where you should see an “Install” button next to the app’s name. The “Open” button replaces the “Uninstall” button in the picture above because I haven’t uninstalled TikTok.

Tap on “Install” and wait for the app to finish installing. Then, open it and see if your TikTok account is still reset.

If it is, try another solution!

Clear the TikTok Cache

While reinstalling TikTok does clear the cache, it’s still worth trying to clear the cache manually. You can do this from the “App info” page (look above).

To get to the “App info” page, go to Phone Settings – Apps – Manage Apps – TikTok. Just like in the steps for the previous solution.

Once on the “App Info” page for TikTok, select the “Clear data” option at the bottom.

Select the "Clear data" option at the bottom of the page
Select the “Clear data” option at the bottom of the page

The “Clear data” button is next to the “Uninstall” button at the bottom of the “App info” page. Select it and select “Clear cache” when the pop-up window appears.

Select "Clear cache"
Select “Clear cache”

Don’t select the “Clear all data” button because that will delete all your preferences and app settings.

Instead, tap on the “Clear cache” button. That’s where the glitch comes from and why your TikTok account is resetting.

Uninstall Some Apps to Clear the Storage Space

Your TikTok may be resetting because there’s not enough storage space available. If that’s what’s causing the issue, you’ll need to uninstall some apps from your phone.

Go to Settings – Apps – Manage apps (like in the previous steps) and select some apps you’re not using anymore.

Then, uninstall them from the “App info” page (like in the previous steps with the TikTok app).

This will clear up some storage space and allow TikTok to perform its duties correctly. The glitch should disappear, but there’s only one solution if it doesn’t.

Contact TikTok Customer Support

If nothing else works, you should contact TikTok customer support and tell them about your issue. Follow the steps below to contact TikTok customer support:

1. Go to your TikTok profile

Go to your TikTok profile
Go to your TikTok profile

To report a problem to TikTok, you’ll need to go to your profile first. When you first open TikTok, you’ll land on the main page, where you can see other people’s videos.

To access your profile, look in the bottom-right corner of the page for the “Profile” button. Tap on it and move to the next step!

2. Tap on the Hamburger icon

Tap on the Hamburger icon
Tap on the Hamburger icon

Once you open your TikTok profile, look in the top-right corner for the “Hamburger” icon. The icon looks like three horizontal lines.

Tap on it and move to the next step to proceed!

3. Select the “Settings and privacy” option

Select the "Settings and privacy" option
Select the “Settings and privacy” option

Once you tap on the “Hamburger” icon, a pop-up menu will appear at the screen’s bottom. Select the second option – “Settings and privacy,” and continue with the next step.

4. Tap on the “Report a problem” button

Tap on the "Report a problem" button
Tap on the “Report a problem” button

In the TikTok “Settings and privacy” options, you should look for the “Report a problem” option. It’s under the “Support” menu.

Next to it, you’ll see the “Help Center” and “Safety Center” options.

5. Tap on the “Feedback” icon in the top-right corner

Tap on the "Feedback" icon in the top-right corner
Tap on the “Feedback” icon in the top-right corner

Once you get to the “Report a problem” page, you’ll see plenty of recommended issues you can report. But you shouldn’t look for your issue here.

You won’t find it, most likely. You won’t be able to file a report. And if you follow these recommendations, you’ll be redirected to written guides.

To file a report, look in the top-right corner for the “Feedback” icon (see picture above) and tap on it.

6. Tap on the “Feedback” icon again

Tap on the "Feedback" icon again
Tap on the “Feedback” icon again

The “Your feedback” page contains all the reports you ever made to TikTok. This page would be empty if you didn’t file any report before.

To file a new report, look in the top-right corner for the same “Feedback” icon as in the previous step. Tap on it to start filing a report!

7. Explain your issue and tap on “Report

Explain your issue and tap on "Report"
Explain your issue and tap on “Report”

On the “Report a problem” page, you’ll see a text box where you can explain your issue to TikTok. Say something like in the picture above – that your TikTok account keeps resetting, and nothing you did can solve.

Then, tap on the big, red “Report” button to file the report to TikTok customer support.

You have to wait for TikTok support to send you an email. In it, they’ll explain what you can do to solve the resetting problem.


To summarize, your TikTok account keeps resetting itself either because of a glitch, the servers are down, or you have insufficient storage space on your device.

The cache folder for TikTok may also be full, and there’s no more space for TikTok to store its data. That’s why it appears to have reset temporarily.

One of the solutions below will solve this problem:

  1. Restart your phone
  2. Clear the TikTok cache
  3. Reinstall TikTok
  4. Uninstall some of the apps on your phone to free up storage space
  5. Contact TikTok customer support

I hope this article has helped you solve your TikTok problem. Leave a comment down below if you have any questions!

How long will my TikTok stay reset?

I don’t know that. There’s no definitive answer to it. What I do know is that it’s a temporary problem.

TikTok might start functioning properly in an hour, three hours, or four days. I recommend trying to fix the problem as soon as you notice it.

You don’t know how long your TikTok account will stay reset. I haven’t been able to find out even on forums or official TikTok announcements.

If a server blackout causes the problem, it should be solved in the fastest time possible (several hours).

However, if the problem comes from your device, you’ll need to address it if you want to restore your account to its usual settings.

Either clear the TikTok cache, uninstall apps from your phone, or restart your mobile device.

This should eliminate the glitch!

How long until TikTok customer support responds?

After you contact TikTok customer support about your app resetting issue, you’ll need to wait a couple of hours or days.

It depends on how busy they are. If they get multiple reports from users, they won’t reply as fast.

But if it’s a free day, TikTok support usually responds within a few hours of you sending the report.

There’s nothing you can do either way. If you send the report on a Friday and they don’t reply that day, expect them to respond on Monday at the earliest.

The customer support team doesn’t work on weekends, only on weekdays.

After receiving a response from them, try solving your TikTok problem with their advice.

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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