Zoom will lock your account for 30 minutes if you enter the wrong password 5 times in a row. If you’re in this situation, you have two options:
- Change your password
- Wait for 30 minutes
I recommend changing your password because you must have forgotten it, either way. That’s why you’re in this situation in the first place.
I’ll show you how to change your Zoom password, don’t worry. Check out my guide below!
Why Does Zoom Lock My Account?
The reason Zoom locks your account is to prevent unauthorized third parties from gaining access to your account. In other words, it’s to protect you against hackers.
This feature is impossible to remove, I’m afraid. So, either you wait 30 minutes or you change your password right this instant.
I believe the choice is obvious, so follow my instructions below…
How Can I Reset My Zoom Password?
To reset your Zoom password, go to the official Zoom website, click on “Sign in“, select “Forgot password“, enter your email address, and go to your email inbox.
You’ll receive an email from Zoom with a link inside it. Click on that link to change your Zoom password. Once you change the password, you can log back into your account. Simple, right?
Take a look below to do this:
1. Click on “Sign in“
Begin by opening the official Zoom website and selecting “SIGN IN” in the top-right corner (it’s colored in blue).
This will take you to the login screen where you’ll need to enter your credentials. See below:
2. Select “Forgot password?“
Once you’re on the login page, you’ll see the “Forgot password?” button above the “Password” text field. Click on that button and follow the steps below!
3. Enter your email address and select “Send“
On this page, Zoom will ask you to enter the email address associated with your Zoom account. Enter it, check the “I’m not a robot” box, and then click on “Send“.
You’ll then receive a notification from Zoom that you’ve received an email on your email address.
Zoom instructs you to click on the “reset password link” in your inbox. The next step is finding that email in your inbox.
4. Open the email from Zoom
Open your email provider and find the Zoom email. It should be at the top of your inbox. Click on it to open it, and then follow the next steps!
5. Click on the link
Once you open the email from Zoom, you’ll see a blue button that says, “Click here to change your password.” Follow the on-screen instruction and click on that button.
If the button doesn’t work, use the link below the blue button. Both will redirect you to the same password reset page.
6. Reset your password
After you click on the link in the Zoom email, you’ll get sent to a page where you can change your Zoom password (image above).
Enter your new password and then click on “Save” to save your changes. You can then log back into your Zoom account!
Comment down below if you have any questions about a locked Zoom account! I’ll reply as soon as possible, and don’t forget to stay tuned for other solutions to Zoom’s most common issues and errors.