Did you lock your Zoom account after entering the wrong password multiple times? Don’t worry; I’ll show you how to unlock your account in this situation.
The simplest solution is waiting for 30 minutes before trying to log into your account again.
Zoom will automatically lock your account if you enter the wrong password 5 times in a row. In this case, you have two options:
- Wait for 30 minutes and enter the correct password
- Reset your password immediately
If you want to know more about unlocking your Zoom account, keep reading!
Why Does Zoom Lock My Account?
Zoom will lock your account for 30 minutes when you fail to log in five times a row. This means you’ve entered the wrong password five times in a row.
It’s a security method that prevents your account from being hacked by someone else, and you can’t disable it.
To regain your account, either wait 30 minutes and enter the correct password or reset your password immediately.
You “don’t have to wait for 30 minutes to reset your password“. So, you can do it right now.
How Can I Reset My Zoom Password?
To reset your Zoom password, go to the official Zoom website, click on “Sign in“, select “Forgot password“, enter your email address, and go to your email inbox.
You’ll receive an email from Zoom with a link inside it. Click on that link to change your Zoom password. Once you change the password, you can log back into your account.
Follow the steps below to reset your Zoom password:
1. Click on “Sign in“
The first step to changing your Zoom password is to go to the official Zoom website and click “Sign in“. This will take you to the login page.
2. Select “Forgot password?“
Once you’re on the login page, you’ll see the “Forgot password?” button above the “Password” text field. Click on that button and follow the steps below!
3. Enter your email address and select “Send“
On this page, Zoom will ask you to enter the email address associated with your Zoom account. Enter it, check the “I’m not a robot” box, and then click on “Send“.
You’ll then receive a notification from Zoom that you’ve received an email on your email address.
Zoom instructs you to click on the “reset password link” in your inbox. The next step is finding that email in your inbox.
4. Open the email from Zoom
Open your email provider and find the Zoom email. It should be at the top of your inbox. Click on it to open it, and then follow the next steps!
5. Click on the link
Once you open the email from Zoom, you’ll see a blue button that says, “Click here to change your password.” Follow the on-screen instruction and click on that button.
If the button doesn’t work, use the link below the blue button. Both will redirect you to the same password reset page.
6. Reset your password
After you click on the link in the Zoom email, you’ll get sent to a page where you can change your Zoom password.
Enter your new password and then click on “Save” to save your changes. You can then log back into your Zoom account!
Conclusion
In short, Zoom locks your account for 30 minutes when you enter the wrong password five times in a row. For the next 30 minutes, you won’t be allowed to access your account even if you know the correct password.
At this point, you can:
- Wait for 30 minutes to pass and log in with the right credentials
- Reset your password and log into your account immediately
I’ve taken you through the password reset process, so you should have no more problems in the future when this error appears.
Comment down below if you have any questions about a locked Zoom account! I’ll reply as soon as possible, and don’t forget to stay tuned for other solutions to Zoom’s most common issues and errors.
