How to Fix the Snapchat Device Ban in 2022?

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Written by: Alex Popa

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How to Fix the Snapchat Device Ban in 2022?

Did Snapchat ban your device for violating any of its community guidelines? If so, then there are several ways you can fix the ban and regain access to Snapchat:

  1. Reinstall Snapchat
  2. Update your phone to the latest version
  3. Update the Date and Time settings on your phone
  4. Change the IMEI number on your phone
  5. Contact Snapchat
  6. Wait it out

If you did nothing to warrant the ban, then your best bet is to contact Snapchat and tell them about the misunderstanding. They should unban your device right away.

However, if you did something to get a ban, keep reading because I’ll help you fix it!

Fix the Snapchat Device Ban

Reinstall Snapchat

Although this solution may not work for anyone, it’s worth a shot. Snapchat will reset its cache and start a new session on your device.

However, in some instances, information about the ban is saved on Snapchat’s Cloud servers, so reinstalling the app made no difference.

Still, it only takes a few minutes, so you should try it. To uninstall Snapchat, either hold-tap on the app and select “Uninstall” or go to your “Apps” folder in the phone settings.

Phone settings page where apps can be uninstalled
Select “Uninstall” in the menu

Once you uninstall Snapchat, you must go to “Play Store“, find Snapchat, and install it again. It’s a 2-3 minute process, so this is an easy fix.

Google Play Store page where Snapchat can be installed
Install Snapchat from the Play Store

After you reinstall Snapchat from the Play Store, open it, log in, and see if it lets you access your account. If not, then you’re unlucky.

Use the other solutions on this list to fix the ban!

Update Your Phone to the Latest Version

Several users on forums have said that updating their phones to the latest version has fixed the Snapchat ban.

To update your phone, follow these steps:

1. Open the phone settings

Phone screen with settings menu highlighted
Open the phone settings

The first step is opening your phone settings. Look for the Gear icon in your app list and select it. This will open a new window with multiple settings.

2. Find the “About” or “About Device” option and select it

Phone settings page where "About device" menu option is highlighted
Find the “About” or “About Device” option and select it

After you open the device settings, scroll through the option until you find an option named “About phone” or “About device” and select it.

3. Tap on the update/version option

Phone settings page where apps can be updated.
Tap on the update/version option

After you open the “About device/phone” page, you should find the “Update” or “Version” option and select it. Every phone has a slightly different interface, so the pictures above aren’t indicative of your experience.

4. Update your phone

Phone settings page where the phone's OS can be updated
Update your phone

Lastly, after you select the “Version” or “Update” option, you should either start a new update or go to a new page that’ll show your current device version and any new updates.

If there are new updates, install them until your phone is up to date. If there are no updates available, move to the next solution!

Update the Date and Time Settings on Your Device

This solution uses the fact that Snapchat’s device ban is time-limited to fast-forward to the “termination” date of the ban.

Follow the steps below to update the Date and Time settings on your phone:

1. Go to Phone Settings

Phone screen with settings menu highlighted
Go to Phone Settings

Like before, find the Gear icon in your app list and select it. This will take you to the device settings, where you’ll find the date and time settings.

2. Select “System Settings

Phone settings page where "system settings" menu option is highlighted
Select “System Settings

After you open your device settings, scroll through the options until you find the “System settings” option and select it.

3. Find the “Date & Time” option

Phone settings page where the "Date and time" menu option is highlighted
Find the “Date & Time” option

Once you open the “System settings“, look for the “Date & time” option and select it. You may need to scroll down until you find this option, but it should be there.

4. Uncheck the “Set time automatically” option

Phone settings page where the "Set time automatically" menu option is highlighted
Uncheck the “Set time automatically” option

If you’ve opened the “Date & time” option, you should get to this page, as seen in the photo above. Find the “Set time automatically” option and uncheck it.

Otherwise, you won’t be able to change your date and time options manually.

5. Change the Date and Time options

Phone settings page where the "Date and Time" menu options are highlighted
Change the Date and Time options

After you uncheck the “Date & time” option, the “Date” and “Time” settings should become available for editing.

Now, this requires a bit of experimentation because not all device bans have the same duration. Try settings your time and date to 2-4 weeks in advance, and go from there.

Some device bans may even last up to 6 months, so you’ll need to test and see what works.

After you recover from the device ban, you should be able to set your date and time back to normal.

If this doesn’t work either, move on to other solutions!

Change the IMEI Number on Your Phone

Another solution to fixing the ban on your device is to change your IMEI number. The IMEI number is unique to every phone, so the “easiest” way to change it is to get a new phone.

However, something tells me that’s not a great solution for you. Fortunately, there’s another way to change your IMEI number.

IMEI Generator is an app on the Play Store that can change the IMEI number of your phone. Many users have successfully used it to unban their devices on Snapchat.

You should know that IMEI Generator has two variants – free and premium. Most users use the free plan, so you may not need to pay anything to unban your device on Snapchat.

Google Play Store search results where the "IMEI Generator (Free)" app is highlighted
Get the “IMEI Generator” free variant

You should easily find the “IMEI Generator (Free)” app on the Play Store. Install it, open it, and change your IMEI number. It’s the first search result on the list.

Then, try connecting to Snapchat and see if your device is still blocked. It shouldn’t be but if it still is, try another solution on this list!

Contact Snapchat

If none of the above has fixed your problem, then it may be time to contact Snapchat and ask them to unban your device.

If you knew the ban was unwarranted, you should have done this from the beginning. Sometimes, the Snapchat algorithm makes mistakes, and you can fix them quickly by contacting customer support.

Follow the steps below to contact Snapchat customer support:

1. Tap on your profile picture

Screenshot of a Snapchat window on a phone where the profile picture menu icon is highlighted
Tap on your profile picture

To contact Snapchat customer support, you’ll need to open the Snapchat settings but let’s take it to step by step. First, tap on your profile picture in the top left corner.

2. Select the Gear icon

Screenshot of a Snapchat window on a phone where the Gear Icon icon is highlighted
Select the Gear icon

After you open your profile page, look for the Gear icon in the top right corner and tap on it. That’s where you’ll find your Snapchat settings.

3. Select “I Need Help

Screenshot of a Snapchat window with the Settings page open on a phone where the "I Need Help" menu item is highlighted
Select “I Need Help

After you open the Snapchat settings, find the “I Need Help” option. It’s under the “Support” header, so you should find it easily.

Once you find it, tap on it.

4. Tap on “Contact Us

Screenshot of a Snapchat window with the Settings page open on a phone where the "Contact Us" menu item is highlighted
Tap on “Contact Us

Once you select “I Need Help“, you’ll get to the Snapchat support page. You can scroll through various support forms here, but you’ll unlikely find assistance with your issue.

Instead, find the “Contact Us” button and select it.

5. Select “I can’t access my account

Screenshot of a Snapchat window with the Settings page open on a phone where the "I can't access my account" menu item is highlighted
Select “I can’t access my account

On the “I Need Help” page, you should choose the most appropriate option: “I can’t access my account“.

6. Select “I see an error message when I log in

Screenshot of a Snapchat window with the Settings page open on a phone where the "I see an error message when I log in" menu item is highlighted
Select “I see an error message when I log in

Once you select “I can’t access my account“, the form will ask you to clarify your problem. You should choose “I see an error message when I log in“.

Even though this may not be true, use this option to contact customer support directly.

7. Select “Yes” under “Need help with something else?

Screenshot of a Snapchat window with the Settings page open on a phone where the "Yes" menu item is highlighted
Select “Yes” under “Need help with something else?

Once you select “I see an error message when I log in“, Snapchat will throw several instructions your way. But you can ignore those.

Instead, scroll down to the bottom and look for the “Need help with something else?” heading. Select “Yes” and proceed with the guide.

8. Enter your details

Screenshot of a Snapchat help page on mobile where you will need to enter your contact details.
Enter your details

You need to enter several details on this page to help customer support figure out who you are faster. These details include username, email address, phone number, brand/mode/model series of your device, when you started to notice the issue, and other information about the problem.

Tell them you can’t access Snapchat because your device has been banned, and if you know it was a mistake, let them know. The algorithm sometimes makes mistakes, and it’s not your fault that your device was banned.

9. Select “Send

Screenshot of a Snapchat help page on mobile where you will need to press send.
Select “Send

After explaining your issue, scroll down and select the yellow “Send” button. This will send the support request to Snapchat customer support.

They’ll reply in 2-4 business days, but depending on their workload, it may take longer. All you can do is wait.

Wait for the Ban to End

If you’ve contacted customer support and they can’t help you, then you must wait for the ban to end. You can’t do anything else at this point.

The good thing is that a Snapchat device ban is temporary. While it’s not permanent, there’s no way you can know how long it will take.

Your best bet is to get another phone to use temporarily for your Snapchat account. Once the ban ends, you can use your original device again.

Conclusion

To summarize, here’s what you can do to fix the Snapchat device ban in 2022:

  • Reinstall Snapchat
  • Update your phone to the latest version
  • Update the Date and Time settings on your phone
  • Change the IMEI number on your phone
  • Contact Snapchat
  • Wait it out

If I’m being honest, your best bet is to contact customer support and ask them to unblock your device if there’s been a mistake somewhere.

However, that may not always work. In these cases, you can try to reinstall the app, update your phone, change your IMEI number, or update your phone’s date and time settings.

If nothing works, wait for the ban to expire. This may take upwards of a few weeks or months sometimes, though.

Leave a comment below if you have further questions!

How long does a Snapchat ban last?

Usually, a temporary ban lasts for 24 hours, but multiple types of Snapchat bans exist.

The worst ones are device bans which can last up to 6 months. While these situations are highly unlikely, they do happen.

Depending on the severity of the situation, you can expect a ban to last from a few days to a few weeks or months.

If what you didn’t isn’t that severe, your account should be accessible again after a few business days.

But if you’ve waited for one week and still can’t access your device, Snapchat may have banned it for several weeks or even months.

You should contact customer support and ask them how long your device has been banned from being sure.

How to know if Snapchat banned your device?

You’re not sure if Snapchat has banned your account? Watch out for these things the next time you log into your Snapchat account:

– You can’t create a new account, and you can’t access your account in any way
– Snapchat logs you out several minutes after accessing your account
– You get an error message saying “Temporarily banned” or “Permanently banned.”

While there may be other signs, these are the main ones you should look out for when you think Snapchat has banned your device.

If you’re still unsure about it, you can contact Snapchat and ask them to clarify your situation.

Tell them about your experience with the app, the type of error you’re receiving, or what happens when you try to log into your account.

They should reply in a few days!

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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