How to Fix “Oops! We could not find matching credentials” on Snapchat

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Written by: Alex Popa

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How to Fix “Oops! We could not find matching credentials” on Snapchat

Technology has its bad days, and Snapchat is no different.

Oops! We could not find matching credentials – is this error causing you problems?

You need to change your password and log into the app to fix it.

You’ll need your user email and phone number to change your password. This guide will teach you how to change your password to fix this error on Snapchat.

You can fix the “Oops! We could not find matching credentials” Snapchat error by resetting your password:

  1. Open the App and tap on “Switch Account”
  2. Tap on “Forgot Your Password”
  3. Select “Email” or “Phone”
  4. Enter your Email and tap on “Submit”
  5. Open your Snapchat email and tap on the link
  6. Change your password

Read below to learn more about how to change your password on Snapchat!

Related guide: How to Delete a Sent Snap on Snapchat
Related guide: How to Change My Eyes Only Password on Snapchat
Related guide: Can You Have 2 Snapchat Accounts?

How to Fix "Oops! We could not find matching credentials" on Snapchat

Guide on Resetting Password on Snapchat

Follow this to reset your Snapchat password:

  • Open the App and tap on Switch Account
Switching accounts on Snapchat
Switching accounts on Snapchat

By now, you already can’t log into your account because it doesn’t accept your credentials.

Tap on Switch Account to change your password.

  • Tap on Forgot Your Password
Change your Snapchat password
Change your Snapchat password

Here, you’ll be asked to log in with another account.

Ignore that. Tap on “Forgot your password?” instead.

  • Select Email or Phone
Log in to Snapchat via email
Log in to Snapchat via email

You must choose a method to reset your password through email or phone.

We’ve chosen the email method for this guide.

  • Enter your Email and tap on Submit
Reset password on Snapchat
Reset password on Snapchat

To change your password, you should enter your email address.

This is where you’ll receive a link to change the password.

You should receive a confirmation that the link was sent to your email address.

Message after you have reset your password on Snapchat
Message after you have reset your password on Snapchat
  • Open your Snapchat email and tap on the link
Snapchat password reset email
Snapchat password reset email

As soon as you open your email provider, Snapchat’s email should be the most recent one.

Open it, and you’ll find a link.

Tap on it to proceed to the next step!

  • Change your password
Enter and save your new password on Snapchat
Enter and save your new password on Snapchat

Enter a new password, confirm it, and tap Save to finalize the process.

Now you can log in to Snapchat once again.

The error was fixed.

Conclusion

It’s relatively unknown why this Snapchat problem occurs, but it’s easy to fix.

It says that you have entered a wrong password during login, even though you know this is not correct.

This error message can also happen after multiple failed account access attempts.

Most users managed to override it by changing their passwords.

Some couldn’t fix the error by changing their passwords and had to contact Snapchat.

You can update the Snap app if it’s outdated and see if it will work.

If you’re in this situation, you can contact Snapchat here.

To change your password quickly, follow the steps above; you should have no problems!

FAQ

Why does the “Oops! We could not find matching credentials” Snapchat error appear?

There are many potential causes for this error.

Maybe someone is trying to access your account, and Snapchat notices this.

Or there are many simultaneous access attempts made from many locations worldwide.

Snapchat has suffered several mass data leaks due to hacking attacks.

It’s only natural that the app locks accounts when nefarious activities are detected.

This error may also appear if your Snapchat app is outdated or the cache folder is full.

Reinstall the app and see if it fixes the error!

Another common cause of this error is a mistyping of the credentials.

Make sure you type in the correct username and password before you jump to conclusions.

How can you prevent the “Oops! We could not find matching credentials” error from appearing?

Since the likeliest cause of this error is suspicious activity with your account, try being more predictable.

Safeguard your credentials, and don’t let anyone else access them.

Don’t click on suspicious links or visit dubious websites. You may fall prey to phishing attempts.

Hackers could use your personal data to access your Snapchat account and commit illegal activities in your name.

That’s why Snapchat locks your account sometimes.

They want to protect your account from hackers.

When you change your password, you prove you’re still in control of your account.

Will Snapchat customer support fix the “Oops! We could not find matching credentials” error?

If changing your password doesn’t fix the error, you can contact Snapchat for a fix.

They should help you solve it, but it may take a long time.

Depending on their busy schedules, it might take a few days to a few weeks.

You can send multiple appeals via the feedback form, though.

But only if they don’t answer in a few days.

If you keep spamming them, it won’t help your case.

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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