How to Fix “Not Eligible” on TikTok?

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Written by: Alex Popa


How to Fix “Not Eligible” on TikTok?

Are you trying to sign up for TikTok but getting a “Not eligible” error?

The full error says, “Sorry, looks like you’re not eligible for TikTok… but thanks for checking us out!

You’ve likely selected an ineligible date of birth when creating the account.

Did you know that TikTok doesn’t let you create an account if you’re not over 13 years old?

This guide will teach you how to fix the “Not Eligible” error on TikTok with a few simple steps.

Keep reading to find out more!

Related guide: How to Fix TikTok Messages Not Working?
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Related guide: How to DM (Direct Message) People on TikTok?

How to Fix “Not Eligible” on TikTok?

How Can You Fix the “Not Eligible” Error on TikTok?

There are two fixes for the “Not Eligible” TikTok error:

  1. Select a different date of birth when creating the account
  2. Clear the TikTok cache and try creating the account again

The error appears because you’re entering an ineligible date of birth when creating the TikTok account.

If you change the date of birth, so it shows you’re over 13 years old, the error won’t appear anymore.

If it does appear, it means there’s a glitch somewhere. Try clearing the TikTok cache and see if this solves the problem.

Solution One – Select a Different Date of Birth

This is the first solution. When creating the account, select a birth date showing you’re over 13 years old.

Select a Different Date of Birth
Select a Different Date of Birth

When you get to the sign-up screen, you’ll be prompted to enter your date of birth.

Make sure you set a birth date showing you’re over 13 years old, or else you’ll get the same “Not Eligible” error.

You can set pretty much any date of birth because TikTok won’t verify it.

After this, you can continue with the account creation and enter your name and other credentials.

Do what you tried doing when you last received the error.

If you choose the “Use phone or email” option, you’ll receive a code on your phone or email, depending on which option you chose.

After you enter the verification code in the TikTok app, you’ll continue with the account creation procedure.

TikTok will ask you to enter a new password, so you’ll need to create one.

The password needs to be between 8 and 20 characters, with letters, numbers, and symbols.

After you do this, you’ll finish the account creation process.

The “Not Eligible” error won’t appear anymore. If it does, it must be because of a glitch.

In this case, you can only try the second solution.

Solution Two – Clear the Cache

The other solution you can try is clearing the TikTok app’s cache.

This will delete all the residual files of the app, including its “memories” of your previous account creation.

TikTok won’t remember that you failed the previous account creation when you selected the wrong date of birth.

To clear the TikTok cache, you’ll need to go to the phone settings, find TikTok, and go to the App Info page.

There, you’ll find the “Clear Data” button.

Follow the steps below to do it:

  • Go to the phone Settings
Go to the phone Settings
Go to the phone Settings

The first step is opening your phone settings. You’ll find them once you select the Gear icon.

It’s on your main phone screen or in your app list.

The Gear icon stands for Settings. Tap on the icon and wait until the Settings window opens.


Once you open the Settings, you’ll need to find the “Apps” option.

That’s where you’ll find TikTok and the cache settings.

You may have to scroll down until you find the Apps option.

It’s different for every operating system but should have the same name.

If it’s not “Apps,” it could be ”Applications.”

Once you find it, tap on it.

  • Select “Manage Apps
Select “Manage Apps”
Select “Manage Apps”

After you find the “Apps” option and select it, you’ll open another menu.

You’ll need to select the ”Manage Apps” option to open the app list.

Depending on your device, you may not have to follow this step because you don’t have this option.

But if you do, select it, so the App List opens.

You’ll find the TikTok app and the settings to clear the cache there.

  • Use the search box to find TikTok
Use the search box to find TikTok
Use the search box to find TikTok

Now that you’re on the app list, you’ll need to find TikTok.

We recommend using the search box at the top of the window. It’s much faster to find TikTok that way.

Please type in the app’s name and tap on it once you find it.

This will open the “App Info” window.

  • Tap on “Clear Data”
Tap on “Clear Data”
Tap on “Clear Data”

In the App Info window, you can customize several settings like “Autostart”, “App permissions”, or “Other permissions”.

At the bottom of the page, you’ll see three buttons – “Force stop”, “Uninstall”, and ”Clear data”.

Tap on Clear Data. That’s the option that lets you clear the cache files of the TikTok app.

Once you tap on that, a new menu will open up with two options.

Clear cache
Clear cache

The options are “Clear all data” and “Clear cache”.

You don’t need to clear all the data. Only the cache causes the “Not Eligible” problem, so that’s what you need to clean.

Tap on the “Clear cache” option. This will delete all residual data about TikTok from your phone.

It’s like doing a fresh reinstall of the app. You’ll also need to relog into the app.

After this, restart TikTok and try logging in or creating a new account.

This time, the error should not appear, and you’ll be able to create the account.


TikTok isn’t the only app that requires you to be over 13 years old to use the app or create an account.

If you set a date of birth that shows you’re underage, you’ll get the “Not Eligible” error.

To fix this, set a different birth date showing you’re over 13 years old.

If necessary, clear the cache of the TikTok app from your phone settings.

To clear your cache, go to your phone Settings – Apps – Manage Apps – TikTok – Clear Data – Clear Cache.

After doing this, return to TikTok and try creating your account. The error should be gone by now.

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Alex Popa

My name is Alex and I have a knack for social media in all its shapes and forms. I’ve dealt with such things for quite some time and I noticed that many people have issues with social media and technicalities.

Unforeseen errors, bugs, and other problems make their use of social media problematic. These things will be discussed amply in the guides on Whizcase.

I'll present the facts as they are, and offer quick and easy solutions for them.

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